2010 LibQUAL Survey Results

The goals of the survey are to:

• Foster a culture of excellence in providing library service
• Help the library better understand user perceptions of the quality of library services
• Collect and interpret library user feedback
• Respond positivelly to user needs and expectations
• Provide comparable assessment information from peer institutions

1. Affect of Service questions determine how well our staff serves patrons in terms of responsivementss, assurance, and empathy
2. Library as Place questions seek input about the perception of the physical facilities and the impact of the environment. 
3. Information Control questions address accessibility of electronic and print materials, equipment, website information, and journal collections.

For each item, users indicate their minimum service level, desired service level, and perceived service performance on a scale of one to 9.

General satisfaction questions are also included as well as five additional questions.